6 Sigma

Six Sigma is about building quality into all of your operations. The quality levels required today cannot be achieved by inspecting quality in or by sorting good from bad at final outgoing. The service industry never has had the luxury of inspecting quality in. Every encounter in service is a moment of truth where customer expectations are either met or not. I refer to inspecting quality in as a luxury because even if you could do it, your costs of manufacturing would then be too high. Six Sigma is about engaging the people who perform the work to determine why performance levels are not as good as they should be and to create the policies, procedures, and work practices that will ensure complete customer satisfaction. The benefits of having the workers develop their own solutions include a sense of ownership and pride. This also enables employees to utilize their innate intelligence and existing skills sets, to learn new skills, and to feel better about themselves and their roles in the success of the company. High morale is a natural result of using these methods.

Under Quality management system we facilitate the 6 sigma methodologies, which includes consulting, Training and Implementations for –

• Six sigma
• Lean six sigma
• Statistical process control
• Quality management Standard
• Internal Quality auditor’s Training
• 5’s